FAQ

By connecting manufacturers directly with the consumer, we can eliminate the extra costs and “middle man” fees that are built into the brick-and-mortar-store retail model. We also avoid the overhead involved in running and staffing storefront retail locations by utilizing our website as a virtual storefront instead. We then pass the savings on to you.

Absolutely not. Never Retail Price brings you the brands you want at prices you’ll love without sacrificing quality or customer service. Rather than offering lower-quality imitations, we work hand-in-hand with manufacturers to bring prices down and customer satisfaction up.

No. Unlike some discount retailers and online “buying clubs,” Never Retail Price won’t make you become a member or create an account to take advantage of our great prices. You can always place an order as a guest. However, signing up for an account is a quick and easy option that provides several benefits, including faster ordering and notifications about amazing deals and offers. To sign up, just hit the “Register” link on our homepage.

We can ship to anywhere in the United States. Certain items cannot be shipped to Alaska and Hawaii; those items are clearly labeled. While we don’t offer international shipping at this time, we hope to do so soon, so if you’re looking to ship to an international location, please check back with us again in the future.

Shipping is charged at a flat rate of $2 per item.

You should receive most items within 10-14 days of placing your order. However, we work hard to ship quickly, and customers often receive their items much quicker than that.

If you find that you’ve changed your mind about an order, or for some other reason refuse delivery, related fees incurred by Never Retail Price will be deducted from the your refund amount. This helps us avoid unnecessary shipping costs and keep prices as low as possible.

If you provide an inaccurate address during the ordering process, you’ll be responsible for additional shipping charges required to get your item sent to the proper address. This helps us avoid unnecessary shipping costs and keep prices as low as possible.

Yes! An order confirmation will be sent to the email address you provide as part of the ordering process.

Please email us at customerservice@neverretailprice.com, and we will try our best to have an answer to you within 24 hours.